Griffon Casino Responsible Gambling
Griffon Casino believes gambling should always be viewed as entertainment rather than a way to make money. Games of chance involve risk, outcomes cannot be guaranteed, and no strategy can ensure a profit. Players should only gamble with money they can afford to lose and should never treat gambling as a solution to financial concerns.
This Responsible Gambling policy explains the steps available to help customers keep their play enjoyable and within reasonable limits. It also provides information about recognising harmful gambling and finding independent support in the United Kingdom.
Our Commitment to Responsible Gambling
Griffon Casino is committed to promoting a safe, informed and balanced approach to online gaming. We provide information and account management features intended to help players make considered decisions about their activity. Responsible gambling is a shared responsibility, and every player should remain aware of the time and money spent on the website.
Gambling should take place only for recreation. It should not interfere with work, education, relationships, personal responsibilities or financial commitments. Players are encouraged to set personal boundaries before they begin and to review those boundaries regularly. If gambling stops feeling enjoyable or becomes difficult to manage, taking a break and seeking support are important steps.
Recognising Problem Gambling
Problem gambling can develop gradually, and different people may experience different warning signs. A concern may arise when gambling begins to affect a person's mood, finances, relationships or daily routine. Recognising changes early can make it easier to take effective action.
Possible signs include spending more time or money gambling than intended, repeatedly trying to recover losses, borrowing money to continue playing, hiding gambling activity, feeling restless when unable to gamble, or neglecting work and personal commitments. Some players may also gamble when feeling distressed, anxious or unhappy, and then experience regret or financial pressure afterwards.
No single sign automatically means that someone has a gambling problem. However, several warning signs together should be treated seriously. Players who are worried about their own gambling, or the gambling of someone close to them, should consider using the available controls and contacting an independent support organisation.
Self-Assessment and Limits
Before playing at Griffon Casino, customers should consider whether gambling fits comfortably within their circumstances. A simple self-assessment can include asking how much money and time can be spent without affecting essential expenses, whether gambling is being used to cope with difficult emotions, and whether stopping is easy when planned.
Players can establish boundaries using the following options:
- Deposit limits: set a maximum amount that can be deposited over a selected period, helping to keep gambling spending within a planned budget.
- Loss limits: decide in advance how much can be lost within a particular period and stop playing when that amount is reached.
- Reality checks: receive reminders about the time spent playing and review activity before deciding whether to continue.
- Cooling-off periods: take a temporary break from gambling for a chosen period when extra distance is needed.
- Self-exclusion: request a longer-term block on access to the account when stopping gambling is the safest choice.
Limits should be set before play whenever possible. A limit is not a guarantee of financial safety, but it can provide a practical barrier against impulsive decisions. Players should not increase a limit simply because of a losing session or a desire to chase a previous result.
Responsible Gaming Tools
Griffon Casino makes responsible gambling features available through the website to help customers monitor and manage their activity. The exact availability and operation of a feature may depend on the account and the selected control period. Players should review the relevant account settings and instructions before using a tool.
- Deposit controls allow players to establish a spending threshold for deposits over a defined timeframe.
- Loss management options help customers identify a maximum acceptable loss and avoid continuing beyond that boundary.
- Session and activity reminders provide prompts to review how long a player has been active.
- Cooling-off options support a temporary pause when a player wants time away from gambling.
- Self-exclusion controls can restrict account access for an extended period where a longer break is appropriate.
- Account history and transaction information help players review deposits, withdrawals and gaming activity.
These tools should be used proactively, rather than only after a problem has developed. If a player has difficulty applying a limit or feels unable to stop, professional assistance should be sought without delay.
Support and Assistance
If gambling becomes difficult to control, players are encouraged to seek professional help. Speaking openly with a trusted person can also be useful, but independent specialist advice may be needed where gambling is affecting finances, health or relationships.
For questions about responsible gambling controls or account-related assistance, players may contact Griffon Casino at [email protected]. This contact route is intended for account support and information about available controls. It is not a substitute for professional counselling or specialist treatment.
The following organisations are independent external support services. They are not partners of Griffon Casino and are not operated or managed by Griffon Casino:
- GamCare provides information, advice and support for people affected by gambling in the United Kingdom.
- BeGambleAware offers educational information and guidance about safer gambling and available support.
- GAMSTOP provides a self-exclusion service that allows eligible customers to restrict access to participating online gambling services.
The National Gambling Helpline can be reached on 0808 8020 133. It is a free, confidential support service available 24 hours a day for anyone affected by gambling. Customers should contact the helpline or another professional service if they need urgent guidance about gambling-related concerns.
Underage Gambling
Only individuals aged +18 or older may use the website. Griffon Casino does not permit underage gambling, and customers must provide accurate information during registration and account verification. Age and identity checks may be used to help prevent access by anyone who is not eligible to gamble.
Adults must not allow children or other underage individuals to access their account, payment methods or gambling devices. If an account holder believes that an underage person has used the website, they should contact customer support promptly so the matter can be reviewed.
Anyone under the minimum permitted age should not create an account, deposit funds, play games or attempt to withdraw winnings. Underage gambling can create financial and emotional risks, and responsible adults should take reasonable steps to prevent it.
Parental Controls
Parents and guardians can take practical steps to reduce the possibility of children accessing online gambling services. Devices used by more than one person should be protected with individual passwords, secure screen locks and separate user profiles where possible.
- Do not save gambling account passwords or payment details where children can access them.
- Use device-level parental controls, content filters and age restrictions where available.
- Keep phones, tablets and computers updated with current security software.
- Check browser settings and app permissions on shared devices.
- Do not allow children to use an adult's gambling account, even for entertainment.
- Contact the relevant platform or service promptly if a child has accessed a gambling account.
Parental controls can reduce access but cannot replace supervision. Adults should explain, in an age-appropriate way, that gambling is restricted to people who meet the applicable minimum age requirements.
Tips for Staying in Control
The following habits can help keep gambling within healthy recreational boundaries:
- Set a personal budget before playing and use only money left after essential costs have been covered.
- Decide how long a session will last and take regular breaks away from the screen.
- Never chase losses or increase stakes to recover money from an earlier session.
- Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
- Avoid gambling when tired, upset, under the influence of alcohol or experiencing financial stress.
- Keep gambling separate from household bills, savings goals and other financial priorities.
- Do not view gambling as employment, an investment or a dependable source of income.
- Keep an honest record of deposits, withdrawals, time spent and the reasons for playing.
- Talk to someone you trust if gambling begins to occupy your thoughts or affect your routine.
- Use a cooling-off period or self-exclusion if taking a normal break no longer feels sufficient.
Winning does not remove the need for limits, and losing does not justify taking greater risks. The safest approach is to accept that every session may result in a loss and to stop when the planned time or budget has been reached.
Changes to This Policy
Griffon Casino may update this Responsible Gambling policy to reflect changes to the website, available tools, operational practices or relevant guidance. Any revised version will be made available on the website, and customers should review the policy periodically.
The latest version explains the approach currently followed by Griffon Casino. Continued use of the website after an update indicates that the customer has had an opportunity to review the revised information. If a player is unsure about a responsible gambling feature or needs help applying a restriction, they should contact customer support or an independent support service.
Last updated: