Griffon Casino Privacy Policy
Griffon Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you access or use Griffon Casino websites, games, account services, promotions, and related support channels.
This policy applies to players and visitors in the United Kingdom and elsewhere where Griffon Casino services are made available. By using the services, you acknowledge the practices described below. You should read this document together with the applicable terms and conditions and any notices presented when information is collected.
Information We Collect
Griffon Casino may collect information that you provide directly, information generated through your use of the services, and information received from selected third parties. The type of information collected depends on your relationship with us and the features you use.
Information you provide
- Identity details, such as your name, date of birth, and country of residence.
- Contact details, including your email address, telephone number, and postal address.
- Account details, login credentials, preferences, and communication choices.
- Transaction information relating to deposits, withdrawals, bonuses, and other account activity.
- Documents or information needed to confirm identity, age, account ownership, or payment activity.
- Messages, questions, complaints, and other information submitted to customer support.
Information collected automatically
When you visit or use Griffon Casino, we may receive technical and usage information. This can include your IP address, device type, browser, operating system, language settings, approximate location, pages viewed, session times, referring websites, and interactions with account features. We may also record gaming activity, responsible gambling settings, and security-related events associated with your account.
Some information may be obtained from payment providers, identity verification services, fraud prevention providers, analytics services, advertising partners, or publicly available sources. We use such information only for relevant operational, security, compliance, and service-related purposes.
How We Use Information
Griffon Casino uses personal information for clear and appropriate purposes connected with operating the service. These purposes may include:
- Creating, maintaining, and administering your player account.
- Processing deposits, withdrawals, refunds, and other payment instructions.
- Providing games, promotions, customer support, and account communications.
- Confirming identity, age, eligibility, and account ownership.
- Detecting and preventing fraud, money laundering, abuse, collusion, unauthorised access, and other suspicious activity.
- Monitoring account activity to support safer gambling practices and protect users from gambling-related harm.
- Maintaining the security, availability, and performance of websites, applications, and internal systems.
- Understanding service usage and improving games, features, content, and customer experience.
- Sending promotional communications where permitted and in accordance with your communication preferences.
- Responding to legal, regulatory, judicial, law enforcement, or other valid official requests.
- Establishing, exercising, or defending legal rights and managing disputes.
Where required, Griffon Casino will consider the appropriate legal basis for processing, such as providing requested services, meeting applicable obligations, pursuing legitimate operational interests, or relying on your consent. You may withdraw consent for activities based on consent, although this will not affect processing carried out before withdrawal.
Cookies and Similar Technologies
Griffon Casino may use cookies, pixels, software development kits, local storage, and similar technologies. These technologies can remember preferences, maintain sessions, support security, measure performance, and help us understand how visitors use the service.
Some technologies are essential for account access, authentication, payment processing, fraud prevention, and core website functionality. Others may be used for analytics, personalisation, or marketing where appropriate. You can manage certain cookie choices through your browser settings or any cookie control tools made available on the relevant website. Disabling some cookies may affect functionality or prevent parts of the service from operating correctly.
Data Sharing
Griffon Casino does not share personal information indiscriminately. Information may be disclosed where necessary for the purposes described in this policy, including to the following categories of recipients:
- Companies within the same corporate group or business partners supporting the operation of the service.
- Payment processors, banks, e-wallet providers, and financial service providers.
- Identity verification, age verification, fraud prevention, risk management, and security providers.
- Technology, hosting, cloud storage, analytics, communications, and customer support suppliers.
- Professional advisers, insurers, auditors, and other contractors who assist with business operations.
- Authorities, courts, regulators, law enforcement bodies, or other parties where disclosure is required or reasonably necessary.
- Potential buyers, investors, or advisers involved in a merger, acquisition, restructuring, financing, or sale of assets.
Service providers may process information only for agreed purposes and are expected to apply suitable confidentiality and security measures. We may also share aggregated or anonymised information that does not reasonably identify an individual.
Data Security
Griffon Casino uses administrative, technical, and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration, and disclosure. These measures may include access controls, authentication procedures, monitoring, staff guidance, secure transmission methods, and restricted access to sensitive information.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and connection, and notifying us promptly if you suspect unauthorised access or unusual activity. We may suspend or restrict an account where necessary to protect the player, the service, or other users.
Data Retention
Personal information is retained for as long as reasonably necessary for the purposes for which it was collected. Retention periods may depend on the type of information, the nature of the relationship, account activity, security requirements, dispute risks, and applicable record-keeping obligations.
When information is no longer required, it may be securely deleted, anonymised, or placed beyond ordinary access. Some information may remain in backups or restricted archives for a further period before it is removed in accordance with applicable retention and recovery procedures.
Your Rights
Depending on your location and the circumstances of the request, you may have rights concerning your personal information. These may include the right to:
- Ask for access to personal information held about you.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion of information where there is no continuing reason for retention.
- Request restriction of certain processing.
- Object to processing based on particular grounds, including some direct marketing activities.
- Request a portable copy of information where applicable.
- Withdraw consent for processing that relies on consent.
These rights are not absolute and may be subject to lawful exceptions, identity checks, security considerations, or the need to retain information for legitimate purposes. To make a privacy request, we may ask for sufficient information to verify your identity and protect your account. You may also have the right to raise a concern with the relevant data protection authority in your place of residence.
Third-Party Services
The Griffon Casino service may contain links, integrations, payment options, games, or content supplied by third parties. Those parties may collect or process information under their own privacy notices and terms. Griffon Casino is not responsible for privacy practices operated independently by third-party websites or services.
You should review the relevant third-party information before submitting personal details or using an external service. Where third parties process information on our behalf, we seek to select providers that can support appropriate confidentiality, security, and data handling standards.
International Transfers
Some suppliers, group companies, or service providers may process information in countries outside the United Kingdom or outside the country where you access the service. In those circumstances, Griffon Casino will consider the applicable requirements and take reasonable steps to support an appropriate level of protection.
Depending on the destination and circumstances, safeguards may include contractual protections, recognised transfer mechanisms, adequacy arrangements, security controls, or other measures permitted by applicable data protection rules. Further information about relevant safeguards may be available upon request, subject to security and confidentiality considerations.
Policy Updates
Griffon Casino may revise this Privacy Policy to reflect changes in the service, technology, business arrangements, legal requirements, or data handling practices. The updated version will be made available through the relevant website or service and will indicate when it was last revised where appropriate.
We encourage you to review this page periodically. Where a change is significant, we may provide additional notice through the service, by email, or by another suitable communication method. Continued use of the service after an update may indicate that you have read the revised policy, subject to any rights that apply to you.
Contact Information
If you have a question about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern about the handling of your information, please contact Griffon Casino at [email protected]. Please include enough detail for us to understand your request, but do not send payment passwords or other unnecessary confidential credentials.
Griffon Casino may need to verify your identity before responding to a request. We aim to handle privacy enquiries fairly and within an appropriate timeframe, taking into account the nature and complexity of the matter.
Last updated: